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Chief Operating Officer

Description

We are seeking an experienced Chief Operating Officer (COO) to lead the operations, digital transformation, and expansion strategy for a multi-format retail and F&B group with a presence across the GCC. Reporting to the Group CEO and Board of Directors, the COO will own full P&L responsibilities, drive EBITDA growth, and ensure superior customer experience through data-driven decision-making and operational efficiencies. This role involves spearheading store rollouts, digital commerce advancements, and Lean/Six Sigma initiatives while fostering a high-performance team culture. The ideal candidate will have a proven track record in scaling businesses, strategic acquisitions, and omnichannel excellence.

Requirements

1. 20+ years of experience in multi-site retail/F&B operations, with at least 5 years in C-level/GM roles overseeing a P&L of USD 75M+.

2. Demonstrated success in large-scale store rollouts (15+ openings annually) and turning around underperforming entities.

3. Extensive experience in digital commerce, loyalty programs, and cloud-kitchen business models in the GCC region.

4. Strong ability in lease negotiations, anchor tenant acquisitions, and mall-based retail expansion.

5. Advanced proficiency in ERP/POS systems and BI analytics dashboards for operational excellence.

6. MBA or equivalent in Business, Finance, or Engineering with strong financial acumen.

Desirable

1. Proven expertise in Lean/Six Sigma strategies to optimize inventory, reduce stock losses, and improve delivery metrics.

2. Experience leading M&A activities including due diligence, valuations, and post-acquisition integration.

3. Track record of implementing successful training academies and enhancing employee engagement initiatives.

Candidate Applications :

26

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

You are required to answer the following 4 questions which serve as an indicator of what we will be looking for. If you say 'Yes' then ensure there is enough documented evidence in your CV.

1. Do you have 20+ years of experience in retail and F&B operations with at least 5 years in a C-level/GM role managing a P&L of USD 75M+? *

2. Have you successfully led large-scale store rollouts with 15+ openings annually and the turnaround of loss-making entities? *

3. Do you have hands-on experience with digital commerce platforms, loyalty systems, and cloud-kitchen models? *

4. Have you implemented Lean or Six Sigma methodologies to optimize inventory, reduce stock losses, or improve delivery precision? *