Description
introstars.com is seeking a dynamic Customer Success Manager / Global Community Manager to spearhead user activation and engagement on our scalable referral platform. In this pivotal role, you will be the bridge between our product and our growing community in NYC and London, ensuring users are not just onboarded but are actively making valuable introductions. This is a proactive growth assignment focused on creating and executing activation campaigns, developing comprehensive onboarding flows including training videos, and fostering a vibrant community. You will be instrumental in helping users achieve success, earn rewards, and climb our leaderboard. Your performance will be directly measured by ambitious activation outcomes, driving the core of our 'intro economy' mission. We are looking for a high-energy, resourceful startup athlete ready to make a significant impact.
Requirements
1. Proven experience in customer success, community management, or growth roles within an early-stage B2B startup.
2. Demonstrable track record of planning and executing data-driven customer activation campaigns with measurable outcomes.
3. Proficiency in creating engaging training and onboarding content, specifically including video production.
4. Experience designing, implementing, and optimizing end-to-end user onboarding journeys (email sequences, guides, webinars).
5. Ability to analyze the user journey, identify friction points, and implement effective solutions.
6. Experience working in a role where performance was measured against clear activation and engagement metrics.
7. Strong skills in developing and managing communication flows to keep users engaged and active.
8. Comfort with remote work, self-management, and asynchronous communication tools.
Desirable
1. Based in or near NYC or London.
2. A high-energy, 'startup athlete' mindset with a bias for action and rapid testing.
3. Experience creating and scaling community engagement playbooks.
4. Exceptional on-camera presence and video communication skills.
5. A resourceful and ambitious approach to problem-solving in a fast-paced environment.