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Huawei

CSR Agent

Description

We are seeking a dedicated and empathetic CSR Agent to become a vital part of our call center team. In this role, you will be the first point of contact for our customers, providing exceptional service and support over the phone. Your primary responsibility will be to address customer inquiries, troubleshoot problems, and provide effective solutions in a timely manner. The ideal candidate will thrive in a fast-paced, high-volume environment and possess a genuine passion for helping others. You will handle a variety of situations, from simple questions to complex issue resolution, all while maintaining a professional and positive demeanor. Success in this role requires strong communication skills, patience, and the ability to navigate CRM systems efficiently. You will be a key player in maintaining our reputation for outstanding customer satisfaction and contributing to a positive team atmosphere. If you have a proven track record in customer service and are ready for a new challenge, we encourage you to apply.

Requirements

1. Minimum of one (1) year of experience in a customer service role.

2. Demonstrated experience working in a high-volume call center or contact center environment.

3. Proficiency in using Customer Relationship Management (CRM) software and ticketing systems.

4. Excellent verbal communication and active listening skills.

5. Strong problem-solving abilities with a focus on first-call resolution.

6. Ability to handle a high volume of inbound and outbound calls professionally.

7. Accurate and efficient data entry skills.

8. Familiarity with performance metrics such as Average Handle Time (AHT) and Customer Satisfaction (CSAT).

Desirable

1. Experience with specific call center technology like Avaya or Genesys.

2. Bilingual in English and another language (e.g., Spanish, French).

3. Proven experience in de-escalating tense customer situations.

4. Experience in a technical support or help desk role.

5. Familiarity with working in a metrics-driven and goal-oriented environment.

Candidate Applications :

5

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

Please mention your notice period *

Please answer the following 6 short questions. These help our team better understand your strengths and areas of experience.

It’s completely fine to select ‘No’ if something doesn’t apply to your background — we’re looking for a good fit, not a perfect one.

If you select ‘Yes’ for any question, you’re welcome to use it as a guide to highlight relevant experience in your CV, where applicable.

1. Do you have one year or more of experience working in a customer service position? *

2. Have you previously worked in a call center environment? *

3. Are you proficient in using CRM software for managing customer interactions? *

4. Does your experience include handling a high volume of inbound customer calls? *

5. Have you worked in a role where your performance was measured by metrics like call resolution time or customer satisfaction? *

6. Are you comfortable troubleshooting customer issues to find a resolution? *