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HR Resolutions Manager
Description
A client of byteSpark.ai is seeking an experienced HR Resolutions Manager to lead our employee relations function across the GCC from our Dubai hub. In this pivotal role, you will manage a spectrum of complex and sensitive people matters, including grievances, disciplinary actions, and workplace investigations. You will serve as a key advisor to business leaders and HR Business Partners, guiding them to achieve early, fair, and practical resolutions. Your primary objective will be to embed best practices in employee relations, ensuring all actions align with local laws, internal governance, and our corporate values. This position requires you to build manager capability, reducing the need for formal escalations by fostering stronger people management skills. You will partner closely with legal and other stakeholders to balance compliance, commercial needs, and employee experience. The ideal candidate is a credible and composed leader with deep expertise in multi-country employee relations, strong judgment, and a proven ability to bring structure and consistency to a complex, fast-paced environment. This is an exceptional opportunity to make a significant impact on our organizational health and culture.
Requirements
1. Proven experience leading an Employee Relations or HR Resolutions function.
2. Demonstrable experience managing complex employee relations cases such as grievances, disciplinary matters, performance concerns, and investigations.
3. In-depth knowledge of employment law and HR best practices across multiple GCC countries (e.g., UAE, KSA, Qatar).
4. Experience managing teams of HR professionals or senior case specialists.
5. Strong stakeholder management skills with a history of partnering with HRBPs, legal teams, and senior business leaders.
6. Expertise in policy interpretation and application in complex, ambiguous situations.
7. Experience operating effectively in a fast-paced, matrixed, multi-country corporate environment.
8. Proven ability to design and implement strategies for early dispute resolution and de-escalation.
Desirable
1. Experience working within a large-scale global conglomerate.
2. Formal training or certification in workplace investigations or mediation.
3. Experience in developing and delivering training programs for managers on employee relations topics.
4. Ability to use data and analytics to identify trends and inform ER strategy.
5. High level of commercial acumen and the ability to balance risk with business objectives.
Getting StartedA few quick details so we know how to reach you
How did you hear about us? *
Which country's passport do you hold? *
Email *(Please ensure the email matches the one mentioned in your CV or resume)
LinkedIn Profile URL *
Please mention your notice period *
Let’s Get to Know You BetterA few short questions to understand your experience and what you enjoy doing
1. Do you have experience leading an employee relations or HR resolutions function for a minimum of 3 years? *
2. Have you managed complex employee relations cases across more than one GCC country? *
3. Do you have direct line management experience, responsible for a team of HR advisors or ER specialists? *
4. Have you developed and delivered training to build line manager capability in handling people issues? *
5. Can you confirm you have experience creating strategies or frameworks to encourage the early resolution of workplace conflict? *
6. Do you have experience partnering directly with in-house or external legal counsel on sensitive employee relations matters? *
Final DetailsCompensation, regional employee relations experience, leadership relevance, and reference details
1. What is your current monthly salary?*
Enter your current monthly salary accurately.
2. What is your expected monthly salary?*
Enter your expected monthly salary for this role.
3. Which best reflects your previous experience in HR Resolutions, Employee Relations, or a closely similar role across the Gulf and Levant?*
Choose the option that best matches your direct hands-on experience.
4. Which best reflects your level of leadership in employee relations or HR resolutions work?*
Choose the option that most closely reflects your actual level of responsibility.
5. Which types of matters have you handled directly in your employee relations or HR resolutions work?*
Select all that you have personally handled in a meaningful way.
6. Please provide one reference from HR or a line manager at your previous company.*
Please provide a reference from a previous employer, not your current one. Referees will only be contacted at the formal offer stage.
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Frequently Asked Questions (FAQs)Have a question? Check here for quick answers

No. byteSpark.ai is a recruitment agency based in Dubai and is supporting a client with this hiring process.

This role is best suited to candidates with strong experience in employee relations, HR advisory, workplace investigations, disciplinary matters, grievances, and early conflict resolution. Experience leading a team and supporting multiple countries across the Gulf or Levant would be especially relevant.

We ask for a reference from a previous employer only so that employment details can be verified later if needed. Some employers are slow to respond, hard to reach, or very strict in how they share verification details, so collecting this information early helps avoid delays at the final stage. We do not contact your referee during the application stage, and we never ask for a reference from your current employer.

No. We only collect and store the reference information during the application process. Your reference would only be contacted at the formal offer stage, not before.

Your application will be reviewed through a fair, merit-based process. byteSpark.ai uses AI-powered talent intelligence together with human oversight to support accurate and consistent evaluation, with every application reviewed beyond simple keyword matching.