Description
We are seeking a highly experienced Senior Manager of Business Solutions to lead the strategy, implementation, and operational management of our enterprise application portfolio. This pivotal role involves overseeing our core ERP systems, such as Oracle, and a wide range of other business solutions that support critical organizational functions. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of these platforms. You will lead a team dedicated to exceptional service delivery, managing everything from day-to-day operations and support to the execution of major implementation projects and upgrades. This position requires a strategic thinker with a strong technical background and a proven ability to manage vendor relationships and align technology solutions with business objectives. Your leadership will be crucial in driving efficiency, innovation, and value from our enterprise systems.
Requirements
1. A minimum of 7 years of progressive experience in managing enterprise business solutions.
2. Demonstrable, in-depth experience with large-scale ERP solutions, specifically with platforms from vendors like Oracle or SAP.
3. Proven track record in the operational management of enterprise platforms, including monitoring, maintenance, and support.
4. Strong leadership experience in managing the full lifecycle of enterprise solution implementations and major upgrades.
5. Expertise in IT service management (ITSM) principles and frameworks, such as ITIL, for effective service delivery.
6. Experience in managing vendor relationships, including contract negotiation and performance management.
7. Solid understanding of business process analysis and the ability to translate business needs into technical solutions.
8. Excellent project management skills, with experience managing budgets, timelines, and cross-functional teams.
Desirable
1. Experience with cloud-based ERP solutions (e.g., Oracle Fusion, SAP S/4HANA).
2. Professional certifications such as PMP, ITIL, or specific vendor certifications (e.g., Oracle, SAP).
3. Experience supporting a broad range of enterprise systems beyond ERP, such as CRM, SCM, or HRIS.
4. Strong financial acumen, including experience with budget management and financial planning.
5. Demonstrated ability in strategic planning and developing technology roadmaps.