Description
We are seeking a detail-oriented Fraud Analyst to join our dynamic team. In this role, you will be responsible for undertaking a variety of crucial clerical and investigative duties to combat financial crime. You will manage correspondence and incoming calls, investigate the fraudulent alerts of debit and credit cards, and take appropriate action in line with client procedures. This includes direct contact with cardholders, merchants, and acquiring banks to resolve cases efficiently. A key part of your role will be to ensure accurate and timely fraud trends reporting. You will initiate fraud chargebacks, compile cases for arbitration, and perform various prevention procedures. This position requires a meticulous approach, a strong understanding of industry rules, and the ability to work effectively within mandated service levels.
Requirements
1. Demonstrated experience in investigating debit/credit card fraud.
2. Ability to interpret and apply complex fraud prevention rules and regulations.
3. Experience with accurate fraud reporting to major payment card networks.
4. Skilled in compiling case files for Pre-arbitration, Pre-compliance, and Good Faith Collections.
5. Experience working with specific fraud monitoring system
6. Proven ability to adhere to client procedures and mandated service levels.
7. Exceptional attention to detail in clerical and investigative tasks.
Desirable
1. A Graduate Degree in a relevant field.
2. Previous experience in the banking or financial services industry.
3. Hands-on experience with fraud management systems such as Falcon, Fraud Navigator, or Visa Risk Manager.
4. Excellent verbal and written communication skills for liaising with various stakeholders.
5. Experience implementing changes based on industry rule updates.