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L1 NOC Engineer Infrastructure - e& (eMinds)

Description

We are hiring an L1 NOC Engineer Infrastructure with 2-5 years of experience for our IT support team. The role involves monitoring servers, storage, and IT infrastructure using tools like SolarWinds, Dynatrace, and Nexthink while managing incidents via ServiceNow. The candidate will perform basic troubleshooting for hardware and systems, support routine maintenance, and assist in documentation/reporting of infrastructure health and resolution processes. This position requires a foundational understanding of IT infrastructure, with an emphasis on efficient issue resolution and collaborative communication. Salary: AED 12.5k - 13.9k per month

Requirements

1. 2-5 years of experience in infrastructure support roles.

2. Foundational knowledge of servers, virtualization, and networking.

3. Experience with monitoring tools like SolarWinds, Dynatrace, Nexthink, and incident management tools such as ServiceNow.

4. Strong troubleshooting and problem-solving skills for diagnosing and resolving hardware/software issues.

5. Ability to record, categorize, and escalate incidents effectively while maintaining accurate documentation.

6. Clear communication skills for technical and non-technical stakeholders.

Desirable

1. Certifications such as CompTIA Server+ or equivalent infrastructure certifications.

2. Experience with virtual environments and cloud-based infrastructure.

3. Familiarity with endpoint monitoring and analysis tools.

Candidate Applications :

70

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

You are required to answer the following 11 questions which serve as an indicator of what we will be looking for. If you say 'Yes' then ensure there is enough documented evidence in your CV.

1. Do you have 2-5 years of experience in infrastructure support roles, not general IT support, and is infrastructure support well documented in your CV? Not just mentioned. *

2. Are you familiar with SolarWinds for monitoring and incident management and is this well documented in your CV? Not just mentioned. *

3. Do you have basic knowledge of servers, virtualization, and networking? Is this documented in your CV and not just mentioned? *

4. Have you performed troubleshooting tasks for IT infrastructure issues in your previous roles? *

5. Have you worked with ServiceNow as a ticketing system to log and escalate incidents? Is this documented in your CV and not just mentioned? *

6. Have you created or updated documentation or reports for infrastructure performance or incidents? *

7. Are you currently in a role working for a telecom operator (e.g., mobile, fixed-line, ISP)? *

8. Do you have experience with Dynatrace as a monitoring tool and is this documented in your CV? Not just mentioned. *

9. Do you have experience with Nexthink as a monitoring tool and is this documented in your CV? Not just mentioned. *

10. Are you comfortable with a salary range of AED 12k to 13.9k per month for this role? *

11. This role is based in Abu Dhabi, do you confirm that you can work from here? *