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UC Consultant - Remote

Description

The UC Consultant – Managed Services plays a critical role in implementing and supporting Unified Communications (UC) and security infrastructure for managed service clients. Responsibilities include onboarding clients, monitoring vital metrics, resolving escalated incidents, and ensuring compliance with service-level agreements (SLAs). This role involves collaborating with diverse teams, performing capacity planning, and leading installation and upgrade projects. Additionally, the consultant will oversee disaster recovery procedures, provide client training, and maintain clear documentation in alignment with ITIL standards.

Requirements

1. At least 5 years of experience in the Unified Communications domain.

2. Bachelor's degree in computer science, Engineering, or a related field.

3. Strong troubleshooting and incident management skills specific to Unified Communications.

4. In-depth understanding of UC platforms and network security, including firewalls.

5. Proficiency in ITIL processes and documentation standards.

6. Experience in leading system installations and performing disaster recovery procedures.

Desirable

1. Excellent interpersonal and communication skills.

2. Prior experience in customer-facing support roles.

3. Familiarity with capacity planning and conducting RCA/post-mortem analyses.

Candidate Applications :

51

Important information

How did you hear about us? *

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Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

You are required to answer the following 4 questions which serve as an indicator of what we will be looking for. If you say 'Yes' then ensure there is enough documented evidence in your CV.

1. Do you have at least 5 years of experience in the Unified Communications domain? *

2. Do you hold a Bachelor's degree in computer science, Engineering, or a related field? *

3. Have you demonstrated strong troubleshooting and incident management skills in previous roles? *

4. Do you possess knowledge of UC platforms and expertise in network security, including configuring firewalls? *