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SLA and Reporting Analyst

Description

The SLA and Reporting Analyst will oversee Service Level Agreement (SLA) monitoring and ensure compliance while identifying trends and opportunities for improvement. They will also design, develop, and maintain Business Intelligence (BI) reports and dashboards, delivering critical insights to support data-driven decision-making. This role involves ensuring data integrity, analyzing large datasets, and collaborating with stakeholders across departments to meet reporting requirements. The analyst will enhance reporting systems through automation and stay updated with the latest BI technologies. Additionally, they will support ad-hoc reporting needs and contribute to continuous improvement initiatives. Salary AED 9K - 10.8K per month

Requirements

1. Proven experience in SLA management and performance monitoring.

2. Proficiency in leading BI tools such as Power BI, Tableau, or QlikView.

3. Strong skills in SQL and data querying for analysis and reporting.

4. Ability to manage and ensure the quality and integrity of large datasets.

5. Advanced capabilities in data visualization and automation of reports.

6. Effective analytical and problem-solving skills with the ability to translate data into actionable insights.

Desirable

1. Knowledge of scripting or programming languages like Python or R.

2. Experience in predictive analytics or machine learning for business insights.

3. Familiarity with data warehousing concepts and practices.

Candidate Applications :

245

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

You are required to answer the following 11 questions which serve as an indicator of what we will be looking for. If you say 'Yes' then ensure there is enough documented evidence in your CV.

1. Do you have experience in SLA management, including monitoring and reporting on SLA performance? Is this well documented in your CV? *

2. Have you worked with Power BI to design and maintain dashboards? Is this well documented in your CV? *

3. Are you proficient in SQL for data querying and analysis? Is this well documented in your CV? *

4. Have you applied automation techniques to improve reporting processes? Is this well documented in your CV? *

5. Have you collaborated with business stakeholders to gather reporting requirements or present data insights? *

6. Have you been responsible for ensuring the accuracy and quality of large datasets used in dashboards or reports? Is this well documented in your CV? *

7. Have you used scripting (e.g., Python or R) or predictive analytics to enhance business reporting? *

8. Are you currently working in a role for a telecom operator (e.g., mobile, fixed-line, ISP)? *

9. Have you worked with other BI tools such as Tableau, or QlikView? *

10. Are you comfortable with a salary range of AED 9K to 10.8K per month? *

11. This role is based in Abu Dhabi, are you willing to work from here? *