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L1 NOC Engineer Applications - e& (eMinds)

Description

We are seeking a detail-oriented L1 NOC Engineer to join our team and provide first-line support for critical business applications. The successful candidate will monitor application health, troubleshoot issues, and ensure timely escalation of unresolved incidents. They will collaborate with cross-functional teams, document procedures, and assist users with application-related queries. The candidate will use tools like Grafana, SolarWinds, Dynatrace, and ServiceNow to monitor, detect, and resolve issues impacting application performance. This role offers an exciting opportunity to grow within a dynamic IT environment. Salary: AED 12.5k - 13.9k per month

Requirements

1. 2-5 years of experience in application support or IT support roles.

2. Proficiency with monitoring tools which must include Grafana, SolarWinds, Dynatrace, and Nexthink.

3. Hands-on experience with incident management systems like ServiceNow.

4. Strong troubleshooting and problem-solving skills for application issues.

5. Ability to effectively communicate with users and technical teams.

6. Proficiency in maintaining and updating documentation and SOPs.

Desirable

1. Familiarity with ITIL processes and frameworks.

2. Experience working with cloud platforms such as AWS or Azure.

3. Ability to create and deliver end-user training material.

Candidate Applications :

60

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

You are required to answer the following 14 questions which serve as an indicator of what we will be looking for. If you say 'Yes' then ensure there is enough documented evidence in your CV.

1. Do you have 2-5 years of experience in application support roles, not general IT support, and this and well documented in your CV? *

2. Are you experienced with Dynatrace as a monitoring tool and this and well documented in your CV? *

3. Have you worked with incident management systems such as ServiceNow and this and well documented in your CV? *

4. Are you familiar with ITIL processes? *

5. Have you worked with cloud platforms like AWS or Azure? *

6. Have you diagnosed or resolved user-facing application issues using logs or monitoring tools? *

7. Have you written or updated any documentation, SOPs, or internal support notes in your previous role? *

8. Have you supported end-users by answering questions or assisting them with application usage? *

9. Are you currently working in a role with telecom operator (e.g., mobile, fixed-line, ISP)? *

10. Do you have hands-on experience with Grafana as a monitoring tool and this and well documented in your CV? *

11. Do you have hands-on experience with SolarWinds as a monitoring tool and this and well documented in your CV? *

12. Do you have hands-on experience with Nexthink as a monitoring tool? *

13. Are you comfortable with a salary range of AED 12.5k - 13.9k per month? *

14. This role is based in Abu Dhabi, can you confirm that this location is suitable for you? *