company-logo
Junior Business Operations Coordinator

Description

Note: This is a fictional training role created as part of a PERSONA platform onboarding demonstration and is a practice vacancy, not a live hiring request. We are seeking a graduate or early-career professional to join as an entry-level (L1) Junior Business Operations Coordinator, reporting directly to the Operations Manager with no direct reports. The primary purpose of this role is to support a small business operations team by coordinating service requests, maintaining reliable records, preparing simple status updates, and escalating exceptions promptly. Day-to-day responsibilities include maintaining accurate service requests, client notes, and follow-up actions within the business operations tracker. You will also coordinate routine meetings, document requests, and status updates across internal teams while responding professionally to routine internal enquiries. Additionally, the successful candidate will prepare a simple weekly operational dashboard using approved spreadsheet templates, thoroughly checking all information for errors before sharing. A vital aspect of the role involves identifying missing information, scheduling conflicts, and process exceptions, and promptly notifying the supervisor or asking for support when a decision exceeds delegated authority. Throughout all tasks, you must handle customer and employee information strictly in line with confidentiality and access rules, such as refusing to send client contact details over unapproved personal messaging apps even if a request is urgent. Ultimately, success in this position will be measured by your accurate service and action logs, clear weekly progress updates, timely and respectful stakeholder communication, and appropriate escalation of problems and policy exceptions.

Requirements

  • Bachelor's degree (graduate) or equivalent early-career professional experience suitable for an L1 entry-level operational support role.
  • Proficiency in using spreadsheet software to populate approved templates and prepare simple weekly operational dashboards.
  • Ability to maintain accurate service requests, client notes, and follow-up action logs in a business operations tracker.
  • Strong organizational skills to coordinate routine meetings, document requests, and status updates across internal teams while meeting deadlines.
  • Attention to detail with a proven ability to check data and information for errors, missing details, or scheduling conflicts before sharing.
  • Clear and professional written and verbal communication skills for responding to routine internal enquiries and providing timely updates.
  • Strict adherence to data confidentiality and access rules when handling sensitive customer and employee information.
  • Sound judgment to recognize process exceptions and escalate matters outside of delegated authority to a supervisor.

Desirable

  • Prior internship, academic project, or entry-level administrative experience supporting a small business operations team.
  • Familiarity with task management or business operations tracking software.
  • Demonstrated ability to rapidly learn new software systems and operational workflows.
  • Track record of responding constructively to supervisor feedback and applying it to improve daily task accuracy.
  • Experience following established data privacy procedures and declining requests to use unapproved communication channels.
Getting StartedA few quick details so we know how to reach you
How did you hear about us? *
Which country's passport do you hold? *
Email *(Please ensure the email matches the one mentioned in your CV or resume)
LinkedIn Profile URL *
Please mention your notice period *
Let’s Get to Know You BetterA few short questions to understand your experience and what you enjoy doing
1. Are you a recent graduate or an early-career professional seeking an entry-level (L1) operations coordination role? *
2. Do you have experience using spreadsheet templates to track data or prepare simple status updates? *
3. Are you comfortable maintaining detailed records, such as service requests, client notes, and follow-up logs, with high accuracy? *
4. Do you have experience coordinating routine meetings and tracking document requests across multiple team members? *
5. Are you committed to strictly following confidentiality rules, including refusing urgent requests to share sensitive data over unapproved channels? *
6. Are you comfortable identifying process exceptions and escalating decisions that fall outside of your delegated authority to a manager? *
Final DetailsSalary expectations and any supporting credentials
1. Where does your salary sit today (so we can help it move up tomorrow)?*
Enter your monthly salary in your local currency
2. What’s the number that’ll make you say "this is worth it"?*
Per month, in the currency mentioned
Upload ResumeHelp us get to know you better by sharing your most recent resume