Customer Support Lead
Description
We are seeking a young and energetic Customer Support Lead to join our burgeoning startup and play a pivotal role in managing our communication channels, including phone and email. The ideal candidate will work closely with our sales team to ensure that all customer inquiries, both from new and existing customers, are addressed promptly and professionally. You will also be instrumental in developing processes that enhance our organizational efficiency. This role offers a unique opportunity for growth, as you will have the chance to scale your responsibilities and manage a growing team as our company expands.
Requirements
1. Proven experience with Google Suite (Docs, Sheets, Slides, etc.)
2. Exceptional communication skills, fluent in English and two additional languages
3. Ability to manage and prioritize multiple customer inquiries effectively
4. Experience in developing and implementing organizational processes
5. Strong teamwork skills, with the ability to work closely with internal sales teams
Desirable
1. Previous experience in a startup environment
2. Leadership experience or potential, with a desire to grow into a managerial role
Candidate Application :