Description
We are seeking a dedicated Customer Service Representative to manage customer interactions via our voice channel. In this vital role, you will be the first point of contact, responsible for resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. Your primary duties will include handling inbound and outbound calls, troubleshooting customer issues efficiently, and documenting interactions in our CRM system. This position requires excellent communication skills, patience, and a strong customer-first attitude. You will be expected to meet key performance targets such as Average Handle Time and First Call Resolution. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and maintain a positive demeanor while handling high call volumes. Join our team and play a key role in maintaining our high standards of customer satisfaction.