company-logo

Operations Manager

Description

We are seeking a highly experienced Operations Manager to lead the end-to-end operations for our large-scale, mission-critical platform in Doha, Qatar. This strategic role is responsible for establishing and governing a robust operational framework based on ITIL and Site Reliability Engineering (SRE) principles to ensure high availability and service reliability. You will oversee 24x7 monitoring, incident management, security operations, and service continuity. The ideal candidate will lead cross-functional technical teams, manage vendor performance, and drive financial optimization through FinOps governance. This position requires a strong leader to manage the coexistence and migration between platform versions, ensuring business continuity and measurable improvements in customer satisfaction. Your expertise will be crucial in maintaining a secure, compliant, and highly resilient operational environment.

Requirements

1. 15+ years in Operations leadership, managing large-scale, mission-critical platforms.

2. Expertise in implementing and governing ITIL and Site Reliability Engineering (SRE) frameworks.

3. Demonstrated experience managing 24x7 operations, major incident management, and on-call rotations.

4. Strong proficiency in Security Operations (SecOps), including SIEM/SOC, vulnerability management, and patching.

5. Hands-on experience with FinOps principles, cost optimization, and vendor performance management (SLAs/OLAs).

6. Proven ability to lead Disaster Recovery (DR/BCP) initiatives, including planning, testing, and ensuring RTO/RPO compliance.

7. Experience managing platform migrations in complex hybrid cloud environments (on-prem, private/public cloud).

8. Skilled in observability tools for APM, logging, and monitoring (e.g., Azure Monitor, Splunk, Grafana).

Desirable

1. ITIL v4 Certification.

2. Experience operating DataOps and MLOps pipelines.

3. Master’s degree in Computer Science, Information Technology, or a related field.

4. Experience overseeing physical site dependencies (MEP, ELV, ICT).

5. Familiarity with ServiceNow for enterprise-grade service management.

Getting StartedA few quick details so we know how to reach you

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please mention your notice period *

Let’s Get to Know You BetterA few short questions to understand your experience and what you enjoy doing

1. Do you have more than 15 years of experience leading operations for large-scale, mission-critical platforms? *

2. Have you been directly responsible for implementing or governing frameworks based on ITIL and SRE principles? *

3. Does your experience include managing 24x7 operations and leading major incident management processes? *

4. Have you managed Security Operations (SecOps) functions, including SIEM/SOC or vulnerability management? *

5. Do you have hands-on experience applying FinOps principles to achieve cloud cost optimization? *

6. Have you led the planning and execution of Disaster Recovery (DR/BCP) tests and initiatives? *

Final DetailsSalary expectations and any supporting credentials
1. Where does your salary sit today (so we can help it move up tomorrow)?*

Enter your monthly salary in your local currency

2. What’s the number that’ll make you say "this is worth it"?*

Per month, in the currency mentioned

Upload ResumeHelp us get to know you better by sharing your most recent resume