Description
We are seeking a strategic Service Delivery & Quality Assurance Lead to direct a landmark national digital platform transformation in Doha, Qatar. In this pivotal role, you will be responsible for architecting and executing the end-to-end evolution of the platform to its next generation. Your primary objective will be to establish and manage the master delivery governance framework, ensuring rigorous oversight across all technical, operational, and vendor workstreams. You will own the integrated master schedule, orchestrate complex cross-vendor release trains, and enforce a world-class quality assurance strategy. Your leadership will be crucial for maintaining service continuity, managing program-level risks, and driving operational readiness. This position requires a seasoned leader who can provide clear assurance to senior stakeholders and foster a culture of delivery excellence.
Requirements
1. Extensive program management experience leading large-scale, complex, cloud-based ICT transformations.
2. Proven expertise in establishing and managing delivery governance frameworks, including change control (CAB) and stage-gate processes.
3. Demonstrated ability to own and maintain an Integrated Master Schedule (IMS) with multiple cross-vendor dependencies.
4. Deep knowledge in defining and implementing comprehensive Quality Assurance (QA) and Test Strategies (SIT, UAT, Performance, Security).
5. Experience in leading operational readiness, service transition, and defining SLA/OLA frameworks.
6. Skilled in orchestrating complex release management, including cutover planning, go/no-go assessments, and hypercare.
7. Strong command of program-level risk and issue management, ensuring timely mitigation and resolution.
8. Proficiency with program management platforms such as MS Project, Azure DevOps, or Jira.
Desirable
1. Experience working within a government, smart city, or national digital platform program.
2. Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related engineering field.
3. Strong understanding of enterprise ICT architectures, cloud ecosystems (Azure, AWS), and integration frameworks.
4. Excellent presentation skills with the ability to communicate complex topics to executive stakeholders.
5. Proficiency in Arabic is a significant advantage.