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Head of IT Service Excellence

Description

We are seeking a strategic and experienced Head of IT Service Excellence to lead our IT service delivery and operational functions. This pivotal role involves championing world-class service standards, ensuring all IT services are efficient, reliable, and perfectly aligned with our strategic business goals. You will develop and implement a comprehensive quality assurance framework, leveraging performance metrics to drive continuous improvement and optimize service reliability. The ideal candidate will direct IT governance, manage risks, and ensure compliance across all services. By fostering a culture of innovation and excellence, you will lead a dedicated team of IT professionals, mentoring them to achieve exceptional results. Your leadership will be crucial in managing the business value of IT investments and engaging with senior stakeholders to ensure IT is a key enabler of organizational success.

Requirements

1. A minimum of 10 years of experience in the IT field, with at least 7 years in a senior role focused on IT service management or operational excellence.

2. Bachelor's degree in Engineering, Information Technology, or Computer Science.

3. Mandatory bilingual proficiency in both Arabic and English.

4. Demonstrated expertise in developing and implementing IT service management strategies and quality assurance frameworks.

5. Deep understanding and practical application of ITIL or equivalent service management best practices.

6. Proven experience in using performance metrics to analyze and optimize IT service delivery.

7. Strong knowledge of IT Governance frameworks (e.g., COBIT) and their application.

8. Experience in aligning IT initiatives with strategic business objectives to maximize ROI.

Desirable

1. ITIL Managing Professional, ITIL Strategic Leader, or similar advanced IT Service Management certification.

2. Proven experience in strategic IT risk management and the development of mitigation strategies.

3. Experience managing large-scale IT projects and driving technological innovation within a service environment.

4. Strong stakeholder management skills with a track record of collaborating with senior leadership.

5. Familiarity with business value management methodologies to quantify the impact of IT services.

Role Highlights

📍 Location

Doha, Qatar

💼 Work Location Type

Onsite

📈 Job Level

Senior

⌛ Experience

10+ years of IT experience, 7+ years in similar role

🏢 Department

Information Technology

🏭 Industry

Technology, Information & Media

🔹 Sub-Industry

Information Services

Getting StartedA few quick details so we know how to reach you

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below (with currency): *

Please mention your notice period *

Let’s Get to Know You BetterA few short questions to understand your experience and what you enjoy doing

1. Do you have 10+ years of IT experience, with 7 or more years in an IT service management leadership role? *

2. Are you professionally fluent in both spoken and written Arabic? *

3. Do you have hands-on experience developing and implementing a quality assurance framework for IT services? *

4. Have you successfully aligned IT service strategies with business goals to deliver measurable value in a previous role? *

5. Are you certified in ITIL or a comparable IT Service Management framework? *

6. Do you have experience directing IT governance processes and managing IT risk and compliance? *

7. Are you comfortable with a salary range of 30,000 QAR - 34,000 QAR per month *

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