Please answer the following 7 short questions. These help our team better understand your strengths and areas of experience.
It’s completely fine to select ‘No’ if something doesn’t apply to your background — we’re looking for a good fit, not a perfect one.
If you select ‘Yes’ for any question, you’re welcome to use it as a guide to highlight relevant experience in your CV, where applicable.
1. Do you have at least 2 years of experience managing or supervising a team in a call center environment? *
2. Have you previously been responsible for recommending and implementing process improvements in a call center? *
3. Does your experience include overseeing a call quality monitoring program? *
4. Are you experienced in handling and resolving escalated customer issues? *
5. Do you have hands-on experience generating and analyzing call center performance reports for management? *
6. Have you ever participated in the development of strategic goals for a call center? *
7. Do you hold Bachelor's Degree? *