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Call Center Agent
Description
We are seeking a dedicated and professional Call Center Agent to serve as the first point of contact for our customers. The ideal candidate will be responsible for accurately identifying and resolving end-user issues with efficiency and a high standard of service. You will meticulously document all interactions in our systems, troubleshoot problems based on an established knowledge base, and strive for first-time resolution. This role requires strict adherence to schedules and a commitment to maintaining exceptional service quality. You will actively participate in team meetings, coaching, and training to stay current with process changes. The position also involves coordinating internal communications, including staff paging, messaging, and executing emergency workflows. Your ability to provide outstanding customer service to both external and internal stakeholders is paramount to success in this role.
Requirements
1. Bachelor's degree or equivalent qualification.
2. Minimum of 3 years of experience in a Customer Care, Call Center, or Command Center environment.
3. Professional fluency in both written and spoken English and Arabic is mandatory.
4. Proficiency in basic computer skills, including Microsoft Office and Outlook.
5. Demonstrated ability to accurately document notes and information in call center tools.
6. Proven troubleshooting skills with a focus on providing first-time resolution.
7. Ability to adhere to strict work schedules and maintain high service quality standards.
8. Experience with internal communication functions like staff paging and messaging.
Desirable
1. Experience in a Health Care Call Center environment.
2. Hands-on experience with specific call center tools such as CRM, CAFM, or ticketing systems.
3. Experience in coordinating and executing emergency workflows.
4. A strong track record of maintaining courtesy and professionalism in high-pressure situations.
5. Familiarity with participating in regular coaching and training for performance improvement.
Role Highlights
📍 Location
Qatar
💼 Work Location Type
Onsite
📈 Job Level
Junior
⌛ Experience
3-5
🏢 Department
Customer Service
🏭 Industry
Hospitals, Healthcare & Clinics
🔹 Sub-Industry
Hospitals & Healthcare
Getting StartedA few quick details so we know how to reach you
How did you hear about us? *
Which country's passport do you hold? *
Email *(Please ensure the email matches the one mentioned in your CV or resume)
LinkedIn Profile URL *
Please provide your current and expected salary in the box below (with currency): *
Please mention your notice period *
Let’s Get to Know You BetterA few short questions to understand your experience and what you enjoy doing
1. Do you have a minimum of 3 years of experience in a Customer Care, Call Center, or similar environment? *
2. Are you professionally proficient in both written and spoken English and Arabic? *
3. Do you have experience identifying customer issues and providing first-time resolutions using a knowledge base? *
4. Are you experienced in using call center software like CRM or ticketing systems for documentation? *
5. Have you consistently met or exceeded service quality assurance standards in a previous role? *
6. Does your experience include managing internal communications, such as staff paging or emergency coordination? *
7. Do you hold Bachelors Degree? *
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