Please answer the following 7 short questions. These help our team better understand your strengths and areas of experience.
It’s completely fine to select ‘No’ if something doesn’t apply to your background — we’re looking for a good fit, not a perfect one.
If you select ‘Yes’ for any question, you’re welcome to use it as a guide to highlight relevant experience in your CV, where applicable.
1. Do you have a minimum of 3 years of experience in a Customer Care, Call Center, or similar environment? *
2. Are you professionally proficient in both written and spoken English and Arabic? *
3. Do you have experience identifying customer issues and providing first-time resolutions using a knowledge base? *
4. Are you experienced in using call center software like CRM or ticketing systems for documentation? *
5. Have you consistently met or exceeded service quality assurance standards in a previous role? *
6. Does your experience include managing internal communications, such as staff paging or emergency coordination? *
7. Do you hold Bachelors Degree? *