company-logo

Service Manager

Description

We are seeking a dedicated Service Manager to oversee our strategic corporate and government accounts, ensuring exceptional service delivery and assurance. This pivotal role involves managing the full lifecycle of installation projects for fixed, mobile, and ICT services, while also coordinating scheduled outages and leading coverage improvement initiatives. As the primary technical liaison, you will handle client escalations, provide strategic guidance during decision-making, and conduct regular service reviews to maintain strong client relationships. Your responsibilities will include ensuring SLA adherence, proactively resolving faults, and identifying upsell opportunities. The ideal candidate will be adept at crafting client reports, managing MPLS and voice services, and fostering seamless communication between clients and internal teams. You will drive continual service improvement and ensure profitability through cost-effective solutions. This position requires advanced problem-solving skills and a professional demeanor to uphold our company's reputation.

Requirements

1. Bachelor’s degree in Computer Science, Electronics, or Telecommunications.

2. Minimum of 6 years in service delivery or service management within the telecom sector.

3. Mandatory ITIL V3 Expert/Intermediate or ITIL V4 equivalent certification.

4. Mandatory and current CCNP Certification or higher.

5. Demonstrated experience leading continual service improvement (CSI) initiatives in large enterprises.

6. Proficiency with MS Project, Visio, and Business Process Management (BPM) tools.

7. Expertise with OSS/BSS applications relevant to service delivery.

8. Strong knowledge of telecom and ICT products including MPLS, voice, security, and managed infrastructure.

Desirable

1. Experience managing services for corporate and government clientele.

2. Advanced understanding of supply chain and procurement processes.

3. Proven ability in project management and overseeing complex installations.

4. Excellent client engagement and strategic account management skills.

5. Experience in identifying and developing upsell opportunities within existing accounts.

Role Highlights

📍 Location

Doha, Qatar

💼 Work Location Type

Onsite

📈 Job Level

Senior

⌛ Experience

6 years

🏢 Department

Information Technology

🏭 Industry

Technology, Information & Media

🔹 Sub-Industry

Telecommunications

Total Applications :

40

Important information

How did you hear about us? *

Which country's passport do you hold? *

Email *(Please ensure the email matches the one mentioned in your CV or resume)

LinkedIn Profile URL *

Please provide your current and expected salary in the box below: *

Please mention your notice period *

Please answer the following 6 short questions. These help our team better understand your strengths and areas of experience.

It’s completely fine to select ‘No’ if something doesn’t apply to your background — we’re looking for a good fit, not a perfect one.

If you select ‘Yes’ for any question, you’re welcome to use it as a guide to highlight relevant experience in your CV, where applicable.

1. Do you possess a Bachelor’s degree in Computer Science, Electronics, Telecommunications, or a related field? *

2. Do you have a minimum of 6 years of experience in service delivery or management within the telecommunications industry? *

3. Do you hold a current ITIL V3 Expert/Intermediate (or V4 equivalent) certification? *

4. Do you have a current CCNP certification or higher? *

5. Have you led continual service improvement initiatives in a large enterprise environment? *

6. Do you have experience managing strategic accounts for corporate or government clients? *