Description
We are seeking an expert Unified Communications Specialist to architect, implement, and maintain our critical voice and video infrastructure. This senior role involves the complete lifecycle management of our Cisco-based UC and Collaboration environment, ensuring deep integration with the core network for optimal performance and security. You will be responsible for designing and deploying robust solutions including CUCM, Unity, and Expressway, while also integrating with platforms like Microsoft Teams. The ideal candidate will serve as the highest point of technical escalation, leveraging deep diagnostic skills to resolve complex connectivity and quality issues. Your expertise will be crucial in shaping our communications strategy, ensuring a highly available, secure, and scalable environment that meets all business objectives and SLAs.
Requirements
1. Minimum 3 years of specialized experience in Cisco Unified Communications within a broader 5+ years in IT infrastructure.
2. Mandatory active Cisco Certified Network Associate (CCNA) certification.
3. Expert-level knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, IM&P, and Expressway.
4. Proven experience configuring Cisco Voice Gateways (ISR/ASR) and implementing complex dial plans using SIP, H.323, and MGCP.
5. In-depth experience designing and implementing end-to-end QoS policies to prioritize voice and video traffic.
6. Demonstrated ability in troubleshooting with packet capture analysis (e.g., Wireshark) and serving as a Level 2/3 escalation point.
7. Strong understanding of LAN/WAN principles, including routing (OSPF, EIGRP) and switching (VLAN, STP) as they impact UC.
8. Bachelor’s degree in Computer Science, Information Technology, Electronics and Telecommunications, or a related field.
Desirable
1. Cisco Certified Network Professional Collaboration (CCNP Collaboration) or CCIE Collaboration certification.
2. Experience integrating CUCM with Microsoft Teams and other third-party UC/VoIP solutions.
3. Understanding of designing unified UCaaS and CCaaS (UC + Contact Center) solutions.
4. Working knowledge of Call Accounting Software (e.g., Right Fax) and Call Center Quality Monitoring tools.
5. Experience with UC security hardening and implementing secure protocols like TLS and SRTP.