Description
We are seeking a Senior Consultant – Service Assurance to serve as a subject matter expert dedicated to delivering a world-class customer experience for Ooredoo's high-value business clients. In this critical role, you will be responsible for the expert-level resolution of complex and high-impact technical incidents within a demanding, SLA-driven environment. You will conduct in-depth root cause analysis to devise permanent solutions and collaborate closely with internal teams and external vendors to ensure swift issue resolution. A key focus will be on driving continuous service improvement by enhancing operational processes and contributing to our internal knowledge base. Your expertise will be vital in problem management, system enhancements, and maintaining the highest standards of service quality. This position operates in a 24x7 environment, requiring flexibility for rotating shifts to uphold our commitment to uninterrupted customer support.